FAQs

How long does processing take?

All BLANKHAUS orders are typically processed within 24 hours. Once your order has been dispatched, you will receive tracking information so you can follow its progress.

How long does shipping take?

Standard Shipping: 3–9 business days.
Express Shipping: 1–3 business days, where available.

Is shipping free?

Yes. Complimentary standard shipping is available on all BLANKHAUS® orders.

Do you ship worldwide?

Yes. BLANKHAUS® ships worldwide.

How can I track my order?

Once your order has been dispatched, a tracking number will be provided so you can follow your delivery from shipment to arrival.

Where are BLANKHAUS® products fulfilled?

BLANKHAUS operates through a global fulfillment network with facilities in the United States and China. Your order may be fulfilled from either location depending on product availability and destination.

How do I choose my size?

Every product page includes a SIZE GUIDE with detailed measurements. We recommend reviewing the measurements before placing your order.

Can I return or exchange my order?

If something isn't right with your order, please contact us and we'll do our best to make it right.

Items that arrive damaged, defective, incorrect, or significantly different from their description should be reported within 7 days of delivery. Other return or exchange requests are reviewed on a case-by-case basis.

What should I do if I receive the wrong or damaged item?

Please contact us within 7 days of delivery with your order number and relevant photos or details. Our team will review the issue and work with you toward an appropriate resolution.

Are customs duties or import taxes included?

Customs duties, import taxes, or other charges imposed by the destination country may apply to international orders. Any such charges are the responsibility of the customer.

How can I contact BLANKHAUS?

For questions about an order, product, sizing, shipping, or anything else, please contact our customer support team. When contacting us about an existing order, please include your order number.

What is BLANKHAUS?

BLANKHAUS is a modern clothing label built around considered silhouettes, distinctive details, and everyday form.

The name represents the idea of starting from a blank space—a place without limitations, where individuality can take shape.

What does “BUILT FROM BLANK.” mean?

It represents the foundation of BLANKHAUS: starting without limitations and creating with intention.

BLANKHAUS — BUILT FROM BLANK.